FAQ
We believe in great customer care. As demands increase, inquiries also increase. We will make sure we are positioning ourselves as a team to make sure we meet each of your needs in a timely manner. It can take our customer care team up to 48 hours to respond to inquiries but you will usually find we are able to respond within 24 hours.
A P.O. is included in every shipment sent from our team, please check the P.O. to ensure there are no items missing from the list. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
ORDER NUMBER
MISSING ITEM(S)
OUR TEAM WILL INVESTIGATE AND WILL RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.
** ALL MISSING ITEM CLAIMS MUST BE MADE WITHIN 7 DAYSÂ FROM THE DELIVERY DATE OF YOUR ORDER. **